Chosen Solution
My son watched adult entertainment on my Dell laptop and it wont do anything, its telling me to call an 800 number, I did and they said to take laptop to somewhere like Best Buy and it will be $200 to fix it. Sounds kinda pricey, can I fix it myself?
Depending on the virus there are a few things possible short of a full system formatting . You can try pulling the hard drive and placing it in a enclosure and then with another computer do a virus scan to remove it . You can also get a bootable jump drive made with something like Linux Ubuntu and do a virus scan from there and remove it that way . You can maybe do a system rollback to a restore point if you had created one at all then do a virus scan to remove burried files that could come back at some point . But if you truely want to rid yourself of the problem do a clean install of the OS . save your data and reformat . You can find tutorials on you tube to do any of the above . Hope this helps
