Chosen Solution
I cant get rid of dead andrid on my tv, ive reboted, factory reset. And nothing plz help.
Hi Laila, You might try contacting Hisense support and asking if they could send you a copy of and the instructions on how to reflash the firmware for your TV when in your situation. Apparently the firmware is upgradeable. I cannot find any firmware (software) or instructions on how to load when the TV is in your situation. There are instructions on how to update when the TV is working properly but not if it is not, but then there is no firmware publicy available anyway. Hisense have it. This is from their website for my location, you may wish to check it for yours: ’’ Please call 1800 447 367 to speak directly to a Hisense Customer Support representative 7 days per week. Our friendly support staff can provide updates on latest firmware availabilities for your specific Hisense TV and are best equipped to assist. *Hisense Customer Support hours of operation are Monday to Friday 8:30am to 7:30pm and weekends from 9am to 5:00pm. ’’ Alternatively you may wish to check the Warranty period of your TV for your location and see if it is still valid. The Hisense warranty period for domestic use TVs for where I am is 36 months ( http://hisense.com.au/wp-content/uploads… - see para.10) If it is still valid contact the Hisense customer support section regarding a Warranty repair/replacement. Hopefully this is of some help
