Chosen Solution

When I turn on my phone it shows the lg screen and will do nothing else.

Hi, You need to perform a factory reset. Before you do this make sure that your phone is fully charged. Be aware if you perform a factory reset, all user applications and user data will be deleted. How to perform a factory reset:

  1. Turn the power off.
  2. Press and hold the Power/Lock Key + VolumeDown Key .
  3. When the Factory Hard Reset welcome screen appears release all of the keys.
  4. Press the Power/Lock Key to continue or any other key to cancel.
  5. Press the Power/Lock Key once more to confirm or any other key to cancel.
  6. Your phone will perform a factory reset.