Chosen Solution
I was using my device as everyday. All of a sudden the screen froze! After about a few minutes or so of unresponsive display, I’d resorted to force powering off, holding down the power button. The next thing I know is a black screen with only the keyboard lit, fans on but no power on the screen, completely black. I’d tried reaching out to Asus for help, but they’ve offered to replace the motherboard, which costs 95% of the device, INR 65,000. Can you please help me ?
Let’s start with the lights. The keyboard lighting up is a good sign. Do any of the LED’s turn on or blink? If so which ones and what colours? Power Indicator? On? Battery Indicator:
- Solid white - battery is charged between 95 & 100% Solid Orange/Amber - battery is under 95% and is charging. Blinking Orange/Amber - computer is on battery mode and under 10% charge. Light off - running on battery 10 to 100% charge. Drive activity indicator - lights up and flashes showing hard drive is loading software. If this is flashing then it is trying to load Windows and you just have a blank screen. The last two are Airplane mode and Caps Lock is on or off which are not too important here but you could see if the Caps Lock toggles on and off. Let me know what you see. You could also try, with it unplugged, taking out the battery and holding down the power button for 15 to 20 seconds. Plug in charger/power supply but without battery and turn on. Anything?
Is spilling of the thermal paste like this normal ?
