Chosen Solution
Tablet is about 1 month old. I use it only to play games and watch movies . I watch movies by connecting the tablet to my television with an HDMI to mini-HDMI cord which is also less than a month old. While the HDMI cord is connected, the tablet is not moved until I disconnect the cord. I tried to watch a movie yesterday using the same method and the tablet nor television recognize the connection and when I click on the HDMI configuration, the video resolution setting is greyed out… When last used a few days ago, there were no problems. To my knowledge, no updates were installed except for the couple of apps that are on the tablet. I have reset tablet to factory in hopes of maybe resolving a software conflict or something of that nature. Is there anything else that can be done to possibly fix this problem?
Hi, Have you checked that the TV was switched to the correct HDMI input? Have you tried a different (if possible) HDMI input on your TV? Have you proved that the HDMI input(s) on your TV work by connecting another device with a HDMI connection? Have you tried a different HDMI cable or proved that the one you are using works, by using it to connect another device to the TV and seeing if it works? (e.g. some mobile phones have mini HDMI outputs) If the answer to the all the above questions is yes and given that you have factory restored your tablet, I suggest that you verify that the warranty period on your tablet is still valid and that you contact the manufacturer’s customer service section regarding a warranty repair or replacement.
