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My system is facing a problem with start up currently. When it startup a grey screen is what appears and it sticks like that even after i hear the windows welcome sound and the system starts. But after the welcome some parts of the screen shows the blue usual color of windows blury no icons but still blue parts in thenscreen while the rest of the screen is still grey. When this first happend it happed for a moment and then it comes back to normal but now it’s stick to the grey screen. Is this problem a gpu problem that can be fixed\reduced by changing thermal paste?? Is it hard drive that i need to change? Should i format the system?? Pls what should i do i really don’t know. Thanks for your time and help
Hi, Unless the laptop’s video cable has become disconnected from the motherboard or from the display panel itself, you’ll have to replace the display. Here is a link to the service manual for your laptop. Scroll to p.62 to view the necessary pre-requisite steps and then the procedure to remove the display assembly. Unfortunately you nearly have to completely remove the display panel to check the video cable connection on the panel Also on p.62 you’ll find the display part numbers appropriate to the various models, if it seems that there is no problem with the cable connections and you have to get a new panel. Use the part number only in the browser search box, when you search online to find suppliers of the part. Hopefully this is of some help.
My problem was the same in hp pavilion g6 laptop. I tried to fix it with external display but it did not work. So by chance I removed the battery and used power cable also removed all the peripheral devices. Upon turning on by power button got the display back.
