Chosen Solution
Bought this computer just over 3yrs ago currently have Snow leopard with latest update available installed. 8gb on Apple installed RAM, running on Apple hard drive. Day1-3 Finder was acting glitchy recently - restarting or not being there after start up causing me to restart again. Day4 Start up with apple logo & bar underneath but finder wasn’t there - Called Apple support. Was suggested to try the following , which I did: Unplug all external devices Unplug from surge protecter outlet & try directly into the wall. Remove all extra hard drives while unplugged. Starting in safe mode. Starting while pressing C (with install disk) Starting while pressing option/alt Zapping the Pram Ended up with a completely grey screen now I have no apple symbol. The computer does chime on start up but never leaves the grey screen. Day6 I removed old hard drive. I have even tried using a brand new hard drive, to reinstall/format everything from the beginning. This would eliminate the fact that it was a hard drive issue & not a software.- still grey screen without an apple. Help?! I have run out of ideas. The closest apple store is 5hrs away. (10hr round trip) Local computer “experts” don’t seem to even know what I am talking about. No apple specialist close by.
Remove all added RAM. Reseat the video card. Replace the PRAM battery. Boot from the the original system installation disk. Try with a different monitor. Please tell us about the current RAM configuration. Please give us the last three figures of your serial number
