Chosen Solution

Hi all, Yesterday I noticed my fridge was warm while my freezer was cold. Brand - Whirlpool Model Number - GB2FHDXWS03 Serial Number - K03047754 Images - https://imgur.com/a/af1Nn1f Here is what I did so far. I removed all food and I turned off the refrigerator for 12 hours. This morning there was a large puddle of water near the fridge. I turned on the fridge and the back (condenser?) fan is running.After having the fridge off for 12 hours, I let the fridge run for two hours and the refrigerator went from 60’ F to 45’ F. This makes me think it was a defrosting issue, right? Now, how would I test which part of the defrosting system is malfunctioning?I removed the evaporator fan cover and I can see that the fan is spinning when the fridge is on. I can also put my hand against the top vent within the fridge and I feel cold air coming through.I opened the refrigerator top panel and the damper is open. This is after I had the fridge off for 12 hours. Perhaps open is the default position and I need to watch it work. What else should I do? Thanks for any help!

Hi, Disconnect the power from the refrigerator and check the defrost heater -part #10 Unit parts with an Ohmmeter for continuity. Was the large puddle of water coming from under the fridge? If so this indicates that the evaporator pan, below the refrigerator near the compressor has overflowed, most probably due to the large amount of ice that was covering the evaporator and evaporator fan had melted. What may have happened is that the defrost heater has failed and then the ice build up over the evaporator unit that should have been melted and drained at every defrost cycle (once every 6-12 hours depending on manufacturer) has continued to build up until it has covered the evaporator fan and it has stopped, therefore no cooling air into the refrigerator section but the freezer stays cold because that’s where the evaporator unit is located.