Chosen Solution
My daughter forgot her password to log in, has no other log I’m option and no forgot password option. Tried factory reset but it’s says “PDP back up fail, finish wizard” tried many times factory reset with power and volume button does not work. Is there anything else I can do or have I done it wrong? Samsung s20+
Hi @joy1 Try to enter recovery mode by first connecting the phone to a computer using the USB-C cable that is used with the phone Ensure that the computer detects the phone as connected. Turn off the phone and leave the cable connected to the computer Hold the Vol Up and Power button operated until the Recovery Menu appears. When it appears release the buttons and then use the Volume buttons to step down to Wipe data Factory reset and then press the Power button and follow the prompts. Note: Be aware that a factory reset will erase all your personal data and downloaded apps. It will restore the phone to its default factory condition. Also if there is a Google or Samsung account associated with the phone you will need to know the User ID and password for the account to access the phone once it has been factory reset. This is due to the FRP lock (factory reset protection) that has been enabled by the reset. The FRP lock is a security feature that was introduced in case the phone was lost or stolen, preventing people from accessing your data. For future reference Samsung has a remote unlock feature (as does Google) so you can unlock it if you forget the pin, by accessing your account online
