Chosen Solution

I’m trying to setup my new Firestick but it keeps getting stuck on the joining network page. The screen shows a white box and the message includes a link to fireoscaptiveportal generate_204 Any ideas on what to do please? My internet is working perfectly on my other devices.

which type of frequency your wifi works on? 2.4 or 5 ghz? If your router is syncing the two then there might be your problem (you should change the setting of your router to get out 2 ssid one for the 2,4 and one for the 5ghz and then you try to connect on one or the other to see which one works

It’s the BT home hub smart setup. Go into advanced settings on the router and disable smart set up. Everything will work perfect after!

i made the stick “forget’ my router and reconnected and it worked

bonjour, pour que je comprenne , il faudrait, m’écrire en français, je ne comprends pas votre langue, que vous chercher à nous imposer, tout le monde ne parle pas anglais, merci de revoir votre copie