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I just changed a screen for a customer on an iphone 6. After the screen replacement it asked him for his passoword like normal to unlock the device. After he entered the password the phone went into a bootloop 2 times and then factory reset itself. Can anyone explain this and what it could be? This is extremely confusing to me and I have no clue at all as to what it could be. The device is now activation locked with his ex girlfriends icloud account and she will not give him the information to unlock it.
Is it possible that the incorrect passcode was entered due to a faulty digitizer on the broken screen? I’ve seen several iPhones enter random input when the screen was badly cracked. Some iPhones have the setting activated that initiates a system wipe after “x” number of incorrect input attempts. Upon power up it could have initiated the wipe due to security. Don’t know if any of this info will answer anything for you, but I’ve had similar experiences in my shop on multiple occasions. Ive also learned to make sure the iOS is up to date before repairs. Had some 7Plus screens that just would not function at all until the phone was updated. Then they functioned perfectly, and still do. I’ve also seen Samsungs factory wipe after repairs due to the image being lost due to a broken LCD, but the digitizers were still inputing touch signals and recording incorrect passcodes/passwords.
it had icloud on it and was never reset before,when it was factory reset that icloud id locked it….easy to remove icloud google it
