Chosen Solution

The DVD plays sound but there is no picture. I replaced the HDMI cable and the problem remains. If I unhook the Bose system and install a different DVD player directly to my TV, I get both the sound and the picture

Hi, Has it worked before? If not have you set it for the correct video format for the TV, NTSC or PAL? Go to Settings > System Setup> Video Format. Select option appropriate for your TV. Here is as link to the User Guide, scroll to p.35 http://worldwide.bose.com/axa/assets/pdf

Possible reasons: The connection uses a HDMI-to-DVI adapter.The connection uses a HDMI-to-DVI cable.The TV may not be set to the appropriate HDMI video input.You are trying to play a MPEG2 Program Stream (PS) file.The HDMI cable may be faulty.Now, it’s not difficult to troubleshoot the DVD playing without sound issue.