Chosen Solution
When I enter a channel change, the tv does not indicate any numbers on the screen. To change channels, i need to go t o the guide and select the new channel.
Hi, Are you using the numbers on the remote to select the desired channel or the channel scroll button i.e. channel up channel down? Do the other ‘popular’ buttons (most used) on the remote such as Power On/Off, Volume Up/Down, Mute etc. work OK? If it is only the Channel Up/Down button that is not working, you can use either a digital camera or the camera app in a mobile phone to test it. Point the remote at the camera (or phone) and then look at it through the display screen of the camera (or mobile phone). Press a button on the remote and you should see a flashing light at the end of the remote. Try a few buttons to see which ones work and which ones don’t. Because the Channel Up/Down is one of the ‘popular’ (most used) buttons on a remote the button’s contacts either get dirty or lose their conductivity. Here is a link to a video, which shows the principle of how to clean the contacts in a remote control unit. It is not your particular unit that is shown so the method of opening may be slightly different. Once open the cleaning is the same.
Hi @mindyj Some thing to check and some info. Check the firmware version of the TV It sometimes can happen that a TV is not at the latest firmware (software) version as it may have been in the warehouse before the update was released. Perhaps updating the firmware may fix it if it is not a hardware problem If the TV doesn’t have the latest firmware installed then at least if you install it and it still doesn’t work properly or if it is already at the latest version then it most definitely will have to be repaired under warranty. Here’s a link to the manufacturer’s warranty provisions. All you need is the receipt for proof of purchase, which you have. To view the firmware version in the TV ‘s menu, go to Settings > Support Software > Update > Try now. The latest firmware version is 1335.0 as of 26.11.2019 If your TV is not this version here’s a link to the download. It is a rather large download but maybe it will resolve your problem IF the TV is not at this version. Here’s a link to the user manual, go to p.108 to view the options how to update the TV.
Samsung Q60R channel changer stopped working after 1 day, volume, home button, etc all worked fine. Tried many different trouble shootings, nothing. Finally went to Samsung/settings/ and reset the tv to factory settings. Then re-did the setup procedure as if the tv were being installed for the very first time. Eventually got to the part of the setup where Samsung asks you about your cable provider. Then Samsung asks you to use the channel toggle on the remote to see if the channel is actually changing. Mine wasn’t, so I think I went to manual setup mode. Samsung asks you to enter the model # of the cable box your cable provider is using. I entered the model # (it’s on the back of the cable box), and then the channel was changing, that’s good. (I have cablevision, coaxial cable from the wall to the cable box, HDMI cable from the cable box to the Samsung). Completed the setup, everything working again. Maybe the communication from the cable box/remote/Samsung got disrupted somehow, I don’t know, but doing a re-setup worked for me.
I, had to reprogram directly to the cable box, make and model. That solved the problem for the channel up and down.
Finally….I Re-did all the steps for the set up from Re start and this time got a message stating my cable box may not be set up to receive IR signals! After getting the run around someone at the cable company admitted I needed an updated box! They hate to give them out apparently but I finally got one and all works! One remote for everything! Thank you for all who responded and helped walk me through this!
