Chosen Solution
Hello, I’m writing from Italy. I have a problem with the screen of the iMac 27 “5k retina late 2014, purchased the 12-22-2014, I do not know if the warranty covers this type of defect within two years. There are spots in the lower left, appear as sagging, I think it’s the dust, but I assure you that the environment is clean with no smoke or whatever. Obviously the spots are inside, how can I fix it, other news of these spots? I have to completely change the display or can separate the glass from the monitor LED? Many thanks Enzo Update (01/01/2016)
these are the best pictures I could do …. how to see the affected area is the bottom left corner of the screen, an area of approximately 3 inches they are strange spots and difficult to explain, they seem like the sagging. I hope that the assistance apple does not do me any problems, and that the guarantee is valid for two years, I have heard strange stories about …. Update (02/06/2016) Hello everyone, yesterday I withdrew my imac from assistance. Only three days to completely change the display panel, thanks to the European card consumer warranty. I have not paid anything, new imac and I happy. Thank you, I hope that my experience will be useful. Enzo
Ciao! Enzo, Sadly you’ll need to bring your system into an Apple Store as you do need a replacement display assembly which is covered under warranty. Don’t try to clean this your self as the cover glass and the LCD are fused together and can’t be separated. Besides taking the display off alone here is a big job and you need to be very careful as you can easily damage it just in the process of taking it off. What part of Italy are located? I’m planning on retiring their in a few years.
